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we had a terrible experience with this company!!!!I would not recommend them.

They called to confirm our ride from Ft. Myers to Miami for a cruise on the wrong day, we told them we needed a ride the following sunday. They confirmed the change in date during this phone call but we we called the company back that same day to reconfirm the date change they said" no problem all set". The night before our cruise we called again to confirm and they said,no we can't pick you up the bus is full and we won't give you a refund because you were a no show the previous week.

I was shocked !!! the person we spoke to was very rude and unprofessional. Pretty much said to bad and hung up on us.

Luckily we were able to get a greyhound bus to Miami and took a taxi to the port.Had we not called the night before to confirm we would have shown up for the shuttle and missed our cruise which cost us over $2500.00 I would never use this service again

Review about: Florida Red Line Shuttle Shuttle Service.

Reason of review: Return, Exchange or Cancellation Policy.

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